How can I order?
Online ordering is available to customers around the world, twenty-four hours a day. You can also place your order via telephone at 888-819-8582, via fax at 888-819-8582, or via mail order. Download our easy to use mail order and fax form here. Our office hours are 10AM-5PM Eastern time, Monday through Friday.
We strive to process and ship your order within one business day. Please consult our Shipping Guide for United States and International shipping methods and rates.
Do I get a free gift?
Yup! With each and every order, we provide a free gift from the store. It can be one of the hundreds of products that we carry! Plus, each time you order, we always make certain that we have a different cool gift.
Is it easy to shop online?
Absolutely! From parents shopping with their children to grandparents, we have a system designed for quick and easy ordering. To make the process simple, we don't require you to log on and create an account and go through other slow and excessive ordering processes. It's simple, straightforward, and fun! Please consult Tinkerbell the Cat's How to Order Guide for a complete step-by-step ordering guide.
What payment methods are accepted?
We accept the following payment methods:
BillMeLater (through PayPal)
We do not store any of your credit card information locally or externally. We have full PCI compliance and when your credit card is processed through our partner, Stripe, your credit card number is never exposed to us or anyone.
What if I choose to pay by check or money order?
It's very easy to pay by money order. Just fill your shopping cart and checkout through our online shopping cart system. When your payment method, select Money Order as your payment method. Once you complete your order, an email will be sent to you right away with instructions as to where to mail your payment.
How to pay with Skrill?
Skrill does not have full integration in our shopping cart software and we are working towards having such an option shortly. Once you've completed your order, just send over the payment in the amount of your invoice to our email address email@example.com.
Do I have to pay sales tax?
If you live in the State of Georgia, sales tax will be collected on your order in the amount of 7%. All other states and countries and omitted from the collection of sales tax.
Can I send my order as a gift?
Of course! Many orders throughout each day are sent as gifts to loved one around the world. We include a packing slip that reflects the quantity and products in the order, but with no information about the cost of the items and order. You can also add a free gift message and you're able to add gift wrapping if you wish to send the order in a snazzy package.
Do I have to spend a minimum amount?
Have you seen many mail order catalog and Internet companies out there? Many of them actually require you to make a minimum purchase and pay for exceptionally high shipping & handling. There are absolutely no minimums here! Whether you spend three dollars or three hundred, you're treated like royalty regardless of the order size!
What if a product is out of stock?
One of our team members will contact you if a product has gone out of stock and alert you of the backorder. Typically, out of stock products return to our facility within a matter of days, so the order virtually reflects no delay in shipment.
How do we package and ship your order?
Take a look here to see the process of how your order is put together and shipped.
Updated! What type of packaging do you use?
We consider environmental impact to be an important issue at the PopCultureSpot.com LLC. For over eight years, we have been a leader in mail-order shipping. We reuse all packaging material provided for the safe shipment of your order. From recycled padding to the reuse of newsprint, we are constantly providing a quality shipment with an emphasis on recycling. All shipments use the most space effective packaging from our cardboard boxes to padded mailers.
How will I like my products and returns?
Our research shows that the PopCultureSpot.com™ customer will love their products! In the event that you have a product that needs to be returned, all you have to do is return the product within 7 days of receiving the product. Returns will be accepted up to 14 days from the date of delivery and shipping charges are not refunded. Orders over $250.00 are not refundable. Products being returned after that time will not be accepted. Send the product to us at PopCultureSpot.com LLC, Attn: RMA/Return, 2400 Old MIlton Pkwy #130, Alpharetta, GA 30009.
If you received a defective product, we ask that you ship the product back to us, and once we receive the product back at our facility, we will ship a replacement product and a refund for the cost of your shipping of the product back to us. Send the product to us at PopCultureSpot.com LLC, Attn: Exchange, 2400 Old MIlton Pkwy #130, Alpharetta, GA 30009.
Do we sell in quantity for corporate events and parties?
We are pleased to help with your event big and small. Use our customer service department form to contact us with your needs. One of our event representatives will then contact you with pricing, delivery information, and full details for your event.